The other day an elderly friend of mine related the story of her recent ride on the 112. It was her first time taking the route, so she asked the operator if the bus travels past the newly renovated Market Basket in Chelsea. He said it did and my friend boarded. The operator then dropped her off at Spruce Street and Everett Avenue, near the Market Basket, and informed her that "the next bus will take you into the mall [where Market Basket is located]." For those of you who do not know, there is an actual MBTA bus stop located at Market Basket several feet from the main entrance. Route 112 buses (along with Route 114-1 buses in the midday) serve this stop on all trips; save for a few early morning trips. Why this operator dropped her off near the market rather than at it is an interesting question. On many of the trips I've taken on the 112 recently, when we arrive at Market Basket there is a small group of people asking where the bus in the opposite direction is. "The guy just passed me," the operator states, "Didn't you see him?" Apparently, a few operators are either accidentally or intentionally skipping this stop.
Since the new supermarket opened the 112 has been having a bit of trouble adjusting. A few of the operators at Charlestown have been debating what is the "true" route of the 112 in the Admiral's Hill/Mystic Mall area. Do you serve the market first, then Admiral's Hill? Or vice versa? Some operators have their own interpretation of the new route description.
In addition, I have heard several stories about operators (as one veteran pointed out, mostly rookies) getting lost in the new expanded parking lot. How exactly this happens, I have no idea. It does not seem that difficult to navigate through.
Hopefully things will get ironed out soon.